Shipping and Returns

Average delivery in 7⁠–14 days

  • All orders are processed & shipped within 3-7 business days of order date. We ship Monday through Friday
  • You will receive an email confirmation with a tracking number once your order has been shipped.
  • If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order—Customer is responsible for all shipping costs. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
  • Sale and Clearance Products Are Final, and are not eligible for a return

 

Returns or replace

Ship wrong item/wrong size/wrong address (different from provided information)/damaged item (the damage can be seen clearly).

  1. Wrong Garment: Receive a wrong garment brand.
  2. Wrong Item: Received a wrong Product type. If SHOPIC sent wrong parcels, customers are allowed to keep parcels at their own disposal.

Replace or Full Refund

Low printing quality and wrong position of printing.

  1. Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and do not represent the quality of the print file.
  2. Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Reversed: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted. 
  3. Peeling Print: Print coming off in pieces.
  4. Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork.

Replace or Full Refund

The actual product is quite different from the announced size: the actual product is more than 3-5cm bigger or smaller than the announced size chart.

Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart of SHOPIC, which more than 3-5cm bigger or smaller.

Replace or Full Refund

The actual product is quite different from the announced color.

Coloring Issue: The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong color code was chosen by Provider or due to wrong technical settings.

 

Replace or Full Refund

Quality cannot satisfy customer’s requirements.

  1. Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock.
  2. Embroidery issues. Including but not limited to: wrong color thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design; wrong thread density.
  3. Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.

 

Full Refund

The product is out of stock.

If customers place an order at SHOPIC, but the product is out of stock and we haven't notified the customer in advance.

 

Logistics guarantee Under normal conditions

  1. Parcel is lost during shipping.
  2. Logistic is not updated for 30 days.

Note: Due to the long shipping time for orders in remote areas, some orders take 2-3 months to deliver, and the logistics guarantee does not apply to remote areas.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the SHOPIC Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense. 
Please contact support@theshopic.com for any claims.